Principle 1 - Accountability
Things Engraved Inc. is responsible for maintaining and protecting the Personal Information under its control. Things Engraved Inc. has designated an individual who councils our business on
compliance of the Ten Privacy Principles.
Principle 2 - Identifying Purposes
The purposes for which Personal Information is collected will be identified before or at the time the information is collected.
For online purchases, we collect, use and disclose Personal Information to provide you with the services you have requested. Providing us with your Personal Information is always your choice
in making an online purchase.
Principle 3 - Consent
When you visit our website, Personal Information is not collected unless you choose to provide it voluntarily. You are welcome to browse the website at any time anonymously and privately
without revealing any personal information about yourself.
When making purchases in our stores, on orders that require you to return at a later time or date for pick-up, your name and phone number is required information. You may be contacted for the
purpose of communicating or verifying a detail to assure the quality of your order.
To receive an eligible refund or exchange in one of our stores, Your Name, Address and Phone Number are 'required information'. You may be contacted by 'Things Engraved Loss Prevention' to
audit that funds were received.
As noted, the choice to provide us with Personal Information is always yours. However, your decision to withhold particular details may limit our ability to provide you with a selection of
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law.
Principle 4 - Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes identified by Things Engraved Inc.
Principle 5 - Limiting Use, Disclosure and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal
information will only be retained for the period of time required to fulfill the purpose for which it was collected or as required by law. We will not sell, trade or rent personal information
to any outside parties. Any and all information that is required to make a purchase always remains confidential.
Principle 6 - Accuracy
Personal Information will be maintained in as accurate, complete and up-to-date a form as is necessary to fulfill the purposes for which it is to be used.
Principle 7 - Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information.
We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed on a regular basis and we routinely employ current
technologies to ensure that the confidentiality and privacy of your information is not compromised.
Principle 8 - Openness
Our website uses Secure Socket Layer (SSL) and encryption technologies to enhance security when you visit the secured areas of our site. SSL is the industry standard tool for protecting and
maintaining the security of message transmissions over the Internet. When you send information from a secured site, encryption will scramble your data into an unreadable format to inhibit
unauthorized access by others.
Things Engraved Inc. will make information available to our customers concerning the policies and practices that apply to the management of their Personal Information.
Principle 9 - Customer Access
Upon request, a customer shall be informed of the existence, use and disclosure of their Personal Information, and shall be given access to it. Customers may verify the accuracy and
completeness of their Personal Information, and may request that it be amended, if appropriate.
Principle 10 - Handling Customer Complaints and Suggestions
Customers may direct any questions or enquiries with respect to the privacy principles outlined above or about our practices by contacting:
Things Engraved Inc. Privacy Officer
61 McBrine Place, P.O. Box 9024
Kitchener, ON, N2R 1H5
Before Things Engraved Inc. is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavor to respond within an appropriate timeframe.
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact the Privacy Commissioner's Office at
http://www.privcom.gc.ca (or 112 Kent Street, Place de Ville, Tower B 3rd Floor, Ottawa, Ontario, K1A 1H3), who will then serve as a liaison with
Things Engraved Inc. to resolve your concerns.
Last Revised: March 2012
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