Discounts

Senior and military discounts only apply to store/kiosk purchases. Volume and corporate discounts can applied by calling us directly. Read more about these discounts here. From time to time we may offer special discounts or coupons to our online customers. The best way to learn about our online coupons is to join our email newsletter and follow us on Twitter and Facebook.

Ordering Information

How to Place an Online Order

• Ordering from Things Engraved is easy! Use the side menus or top menus to browse our wide variety of gifts, or use our convenient search feature to find that special item you're looking for.
• When you've found a gift you like in the thumbnail view, click on the image to enlarge the image and bring up an individual page with information on that item (all prices are in Canadian dollars).
• If you're satisfied with the item and want to purchase it, simply click the "Personalize" and/or "Add To Cart".
• Next you will see the personalization form (if personalization is available for that gift). Here you will choose which text and where you want the text to be placed. The fields guide you through the process telling you how long your personalization can be (e.g. 8 characters) and which fonts are available.
• Once you have completed your personalization options click "Add to Shopping Cart."
• When viewing your shopping cart, you can view your total amount and proceed to the final checkout or you can continue to shop for other items.
• Your cart will keep track of items you've already added. You can view your shopping cart at any time by clicking on the shopping cart link at the top of every page.
• When you're satisfied with your order (please carefully review what you've entered) and wish to finalize your purchase, confirm your country and province at the top of the shopping cart and then click "Proceed to Checkout" at the bottom. This will take you to our secure server where you can follow the steps to fill out your billing and shipping addresses.
• All transactions on these pages are safe sites and encrypted for your security and privacy.
• After you've entered your information for your order, it will be processed and a confirmation email will be sent to your email with your purchase information, including your invoice number.

Payment Options

Things Engraved has many payment options available to suit you. We accept Visa, Mastercard, and American Express credit cards. Please make sure that your billing information filled out in the form is correct and matches the address shown on your monthly billing statements.

Billing and identity information problems can delay the processing and shipment of your order. It is recommended that the billing and shipping addresses are the same to avoid complications. Unfortunately we do not accept other types of payment online, but should you wish, use our store locator to find your local Things Engraved or Personally Yours store where our outstanding teams can assist you.

All payments are secure and encrypted for your protection. For additional information regarding on line payment safety, please see the information under Security and Safety

Personalization

Personalization is a way to make your gift unique and special, creating a meaningful sentiment that will be associated to you forever! Personalization allows you to enhance a gift by adding a name, date, occasion, or any other special message that you desire. These messages are personalized through either engraving or embroidery. You will be prompted to personalize any gifts that have the option to be personalized.

How to Order a Personalized Item

Choose a gift that you would like to be personalized and providing it is able to be personalized you will see the "Place Your Order" button on that gift's individual information page. This takes you to the personalization page where you can create a custom message of your own.

We offer custom personalization on most gifts, which allows you to create your own personal message (space permitting). Our personalization experts have made it easy for you by determining where you can personalize on the item, as well as how many characters and how many lines of personalization will fit on each gift.

Important note: when entering text, if your computer stops accepting characters when entering text into a space provided, you have reached the maximum space allowed for personalization on that specific gift.

Please allow 3 business days for us to personalize and process your order (excluding the day your order is placed). You will be contacted if we are unable to meet this timeline.

REVIEW YOUR PERSONALIZATION - Please Read Carefully

It is very important that you review your personalization for accuracy as we are not responsible for being provided with incorrect information. You will have the option to review your entire order including personalization in your "Shopping Cart" before clicking the "Pay Now" button. Please take the time to double-check your order at this point.

Additional Costs For Personalization

Engraving
You can custom engrave your own special message for just $0.90 a character, with a minimum charge of $5. (Punctuation marks are counted as characters) Here is an example of custom personalization pricing:

Alyssa,
I love you.
Nicholas

Personalization charge:
Characters (24) x $0.90 = $21.60

Glass Engraving
You can custom engrave your own special message for just $1.00 a character, with a minimum charge of $5.
(Punctuation marks are counted as characters)

Embroidery
We offer a selection of designs and personalization free of charge on our 100% cotton, Woven Heart Throws! All of our other soft goods (that suit embroidery) may be personalized with embroidery for just $1.00 a letter. Personalization prices on other fabrics may vary. Please select an item for specific pricing.

Types of Fonts and Sizes

Our Personalization Experts have selected a range of fonts to personalize your purchase. These are the most popular fonts because of their elegant styling and ability to stand out and compliment your gift. As experts, our personalization technicians have selected the most appropriate font style and size for the item and personalization you have chosen.

Designs & Logos

We have a wide range of designs (like hearts and other symbols) that you can add to your personalized engraving at our stores. Please find a location near you to browse our designs catalogue. Custom logos can be engraved on many items and we invite you to please contact us about your logo needs and to obtain pricing.

Shipping

We now ship internationally to anywhere in the world!

Delivery Method

We understand it is important that your items arrive in good hands and on time. This is why we use Canada Post. Great detail has been put into our system to ensure that the gifts you order will get to their destination no matter where that may be.

Shipping Costs

Your shipping time will vary according to the method (ground / air), geographic location of the package destination and number of items ordered. During the ordering process you will be given the shipping costs and estimated delivery time. Shipping costs are the responsibility of the customer and will be included at the end of the transaction process. Orders will be processed for delivery within 3 Business Days of receipt. Any orders received after 12:00pm Eastern Standard Time will be processed the following business day.

If shipping within Canada the appropriate taxes as per the Province being shipped to will apply. This will be calculated and shown during the "check-out" process and on your final invoice.

When shipping internationally any taxes, tariffs, duty or brokerage fees will be the responsibility of the recipient and will be handled independently of thingsengraved.ca

Engraving Suggestions

Can't find the right words to say what you mean? And you want to mean what you say? Let us help! Our gift giving experts are waiting to take your call and walk you through the personalization experience. Contact us at our toll free number: 1-800-363-5053 (Monday to Friday 8:30 a.m. to 4:30 p.m. [Eastern Time]) or email us at customerservice@thingsengraved.ca. We will help you choose the perfect way to personalize your gift.

Order Status

If you recently placed an order with us online and you still have not received your order, please contact us immediately so we can track down your order for you. Orders are processed within 3 Business Days of receipt. Any orders received after 12:00pm Eastern Standard Time will be processed the following business day. Depending on your shipping method, you should receive your order in a timely fashion. Please contact us if you are concerned about the status of your order. Our toll free number is 1-800-363-5053 (Monday to Friday 8:30 a.m. to 4:30 p.m. [Eastern Time]) or email us at customerservice@thingsengraved.ca.