Customer Satisfaction Guarantee

We guarantee all of our products and services. If you are not completely satisfied with your purchase we will completely refund the cost of your product (excluding engraved or embroidered items). Should we make an error in processing your order, we will make the shipping arrangements to have the product returned and assume related charges.

Things Engraved and Personally Yours lead the Canadian market for personalization with a strong reputation that spans over 25 years. With more than 120 locations that specialize in engraving, glass engraving, embroidery and key cutting, our knowledgeable and well trained staff are ready to provide 'superior solutions' to your gift buying needs.

Our personalization services are complimented with a large selection of gifts including frames, mugs and glassware, business gifts, towels and blankets.

As a company that's always growing, we strive to better ourselves. We love to hear suggestions and comments about any of our products and services.

Contact Us

If there are additional questions or you would like more information please contact us by any of the convenient methods below:

Send us an email:
customerservice@thingsengraved.ca
(if you request a response to your email, you will receive follow up communication within 48 hours)

Call our toll free number:
1-800-363-5053 (Monday to Friday 8:30 a.m. to 4:30 p.m. [EST])

Send us a fax:
1-519-748-2808

Write to us:
Minit Canada Ltd.
61 McBrine Place,
P.O. Box 9024
Kitchener, ON
N2G 4X2
Canada

In-Store
Use our store locator to drop in to your local Things Engraved or Personally Yours and let our friendly in-store teams help.

Ordering Information

How to Place an Order

• Ordering from Things Engraved is easy! Use the side menus to browse our wide variety of gifts, or use our convenient search feature to find that special item you're looking for.
• When you've found a gift you like in the thumbnail view, click on the image to enlarge the image and bring up an individual page with information on that item (all prices are in Canadian dollars).
• If you're satisfied with the item and want to purchase it, simply click the "Place Your Order" or "Add To Cart" button.
• If you were given the "Place Your Order" button you will now have the option to personalize your gift. Simply fill in the form and click "Add to Shopping Cart" (or for no personalization, leave the form blank and click "Add to Shopping Cart").
• When viewing your shopping cart, you can view your total amount and proceed to the final checkout or you can continue to browse for other items.
• Your cart will keep track of items you've already added. You can view your shopping cart at any time by clicking on the shopping cart link at the top of every page.
• When you're satisfied with your order (please carefully review what you've entered) and wish to finalize your purchase click the "Proceed to Checkout" button which will take you to our secure server where you can follow the steps to fill out your billing and shipping addresses.
• All transactions on these pages are safe sites and encrypted for your security and privacy.
• After you've entered your information for your order, it will be processed and a confirmation email will be sent to your email with your purchase information, including your invoice number.

Payment Options

Things Engraved has many payment options available to suit you. We accept Visa, Mastercard, and American Express credit cards. Please make sure that your billing information filled out in the form is correct and matches the address shown on your monthly billing statements.

Billing and identity information problems can delay the processing and shipment of your order. It is recommended that the billing and shipping addresses are the same to avoid complications. Unfortunately we do not accept other types of payment online, but should you wish, use our store locator to find your local Things Engraved or Personally Yours store where our outstanding teams can assist you.

All payments are secure and encrypted for your protection. For additional information regarding on line payment safety, please see the information under Security and Safety

Personalization

Personalization is a way to make your gift unique and special, creating a meaningful sentiment that will be associated to you forever! Personalization allows you to enhance a gift by adding a name, date, occasion, or any other special message that you desire. These messages are personalized through either engraving or embroidery. You will be prompted to personalize any gifts that have the option to be personalized.

How to Order a Personalized Item

Choose a gift that you would like to be personalized and providing it is able to be personalized you will see the "Place Your Order" button on that gift's individual information page. This takes you to the personalization page where you can create a custom message of your own.

We offer custom personalization on most gifts, which allows you to create your own personal message (space permitting). Our personalization experts have made it easy for you by determining where you can personalize on the item, as well as how many characters and how many lines of personalization will fit on each gift.

Important note: when entering text, if your computer stops accepting characters when entering text into a space provided, you have reached the maximum space allowed for personalization on that specific gift.

Please allow 5 business days for us to personalize and process your order (excluding the day your order is placed). You will be contacted if we are unable to meet this timeline.

REVIEW YOUR PERSONALIZATION - Please Read Carefully

It is very important that you review your personalization for accuracy as we are not responsible for being provided with incorrect information. You will have the option to review your entire order including personalization in your "Shopping Cart" before clicking the "Pay Now" button. Please take the time to double-check your order at this point.

Additional Costs For Personalization

Engraving
You can custom engrave your own special message for just $0.90 a character, with a minimum charge of $5. (Punctuation marks are counted as characters) Here is an example of custom personalization pricing:

Alyssa,
I love you.
Nicholas

Personalization charge:
Characters (24) x $0.90 = $21.60

Glass Engraving
You can custom engrave your own special message for just $1.00 a character, with a minimum charge of $5.
(Punctuation marks are counted as characters)

Embroidery
We offer a selection of designs and personalization free of charge on our 100% cotton, Woven Heart Throws! All of our other soft goods (that suit embroidery) may be personalized with embroidery for just $1.00 a letter. Personalization prices on other fabrics may vary. (Select an item for specific pricing.)

Types of Fonts and Sizes

Our Personalization Experts have selected a range of fonts to personalize your purchase. These are the most popular fonts because of their elegant styling and ability to stand out and compliment your gift. As experts, our personalization technicians have selected the most appropriate font style and size for the item and personalization you have chosen.

Special Orders

Corporate Purchases

Corporate customers looking to purchase a quantity of 25 or more are always welcome. We keep a large supply of corporate inventory on hand to service our customers quickly. To find out more about volume purchase discounts, please call: 1-800-363-5053 (Monday to Friday 8:30am to 4:30pm [EST]) or email customer service.

Order a Catalogue

You can now order our current Wedding Gift Guide.

Each catalogue includes multiple pages of full colour photography with great deals for many items. To order one of these catalogues:

Call Customer Service Toll-Free 1-800-363-5053

or email your request to customerservice@thingsengraved.ca
(make sure to include your mailing address where we can send it to)

Shipping

We now ship internationally to anywhere in the world!

Delivery Method

We understand it is important that your items arrive in good hands and on time. This is why we use Canada Post. Great detail has been put into our system to ensure that the gifts you order will get to their destination no matter where that may be.

Shipping Costs

Your shipping time will vary according to the method (ground / air), geographic location of the package destination and number of items ordered. During the ordering process you will be given the shipping costs and estimated delivery time. Shipping costs are the responsibility of the customer and will be included at the end of the transaction process. Orders will be processed for delivery within 3 Business Days of receipt. Any orders received after 12:00pm Eastern Standard Time will be processed the following business day.

If shipping within Canada the appropriate taxes as per the Province being shipped to will apply. This is will be calculated and shown during the "check-out" process and on your final invoice.

When shipping internationally any taxes, tariffs, duty or brokerage fees will be the responsibility of the recipient and will be handled independently of thingsengraved.ca

Returns and Refunds

Should there be an issue with an item you've purchased, Things Engraved will gladly exchange any item or provide a refund (excluding engraved or embroidered items) should you request one. Returns must be received in the same condition as they were shipped to the customer, including any instructions, batteries, trinkets and protective packaging as well as a copy of the invoice.

There are two methods of returning an item:

1. Bring the item and the invoice to any one of our stores across Canada where you will have your item exchanged or receive a refund. Visit our Store Locator page for information on the store nearest you.
2. Contact customer service at 1-800-363-5053 to let us know you are shipping the item back to us. We will then collect the required information to process your refund upon receipt.

Online

All items purchased at our web site are supplied with an invoice number. All returns accompanied with this invoice information will be exchanged, credited or refunded as you desire within 60 days of purchase, on items which have not been engraved.

Goods without an invoice will be exchanged, at the last sale price for an item of equal value.

Retail Store

We would be happy to exchange, refund or offer you a Gift Card for purchases that meet all of the following criteria:

- Returned within 60 days of purchase
- Accompanied by a receipt
- In original condition and packaging
- Non-engraved or embroidered items only

Should a receipt not be present, we would be happy to offer a Gift Card or exchange for non-engraved product returned in its original condition and packaging. The current selling price will be the value that is applied.

Security and Safety

Shopping at Thingsengraved.ca is safe! We use the latest technology to ensure that your personal and payment information is kept confidential and secure. Thingsengraved.ca is partnered with Moneris in order to provide you with secure web payment. CLICK HERE to find out more about internet payment security through Moneris.

All information provided remains confidential. Thingsengraved.ca will not sell, trade or rent personal information that you supply to any outside parties. Any and all information that is required by you to make a purchase always remains confidential.

Rights and Obligations - Disclaimer

We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect item, we will gladly accept the unit back and offer you a full refund.

Every item sold by Things Engraved, online and in our retail stores is priced competitively to match current market prices. All prices can change without notice. Please contact us should there be any questions about our products and services.