Online Shopping Information

In the event of a service disruption at Canada Post, please note that we will use an alternate courier to ensure the timely delivery of your online purchase. P.O. Box addresses may experience delays.

Shipping

We ship anywhere within Canada and the United States.

What delivery method do you use?

We understand it is important that your items arrive in good hands and on time. This is why we use Canada Post. Great detail has been put into our system to ensure that the gifts you order will get to their destination no matter where that may be.

How long does shipping take?

Your shipping time will vary according to the method (ground / air), geographic location of the package destination and number of items ordered. During the ordering process you will be given the shipping costs and estimated delivery time. Orders will be processed for delivery within 3 Business Days of receipt (sometimes longer during the Christmas season). Any orders received after 11:59 pm Eastern Standard Time will be processed the following business day. During the check-out process we will give you an estimated arrival date of when to expect your package.

How much does shipping cost?

Free Shipping, to one Canadian address per order, may be offered when you spend a certain amount on the website before tax (eg. $75). This type of offer is subject to change at any time. Otherwise, shipping costs are the responsibility of the customer and will be included at the end of the transaction process. The costs are based on your postal code, items ordered, and type of shipping service selected. If shipping within Canada the appropriate taxes as per the Province being shipped to will apply. This will be calculated and shown during the "check-out" process and on your final invoice.

Will I get a tracking number for my shipment?

Yes, once your order ships out of our warehouse you will receive an email from Canada Post which includes the tracking number of your package. If you don't see this email, please check your junk mail or bulk mail folder. If you don't receive your receipt nor tracking information via email then you likely typed in your email address incorrectly. You can contact us to get a copy of your receipt and your shipping tracking number: customerservice@thingsengraved.ca.

Do you include a receipt in the package when it's shipped? I don't want the gift recipient to see how much I've paid for their gift.

We do not include an itemized bill with costs in your shipped box. We do include a packing slip which lists the items shipped with the Home and Shipping address shown. There are no prices shown on the packing slip.

Can you wrap the gift before it's shipped?

Yes, once you have an item or items in your online shopping cart, you can add gift wrap for each item, at a cost. You also have the option of including a note card that we hand-write on your behalf. Gift wrap is ideal if you are sending the gift directly to the gift recipient's address. Note: In-store we offer a complete gift bag service for all purchases.

Can I pick-up my online order in a store lcoation?

Sorry but at this time, we do not offer an "order-online, pick-up in store" option. However, if you need your item sooner, we suggest you head to your nearest local store as they have a ability to engrave gifts within a short time frame for last minute gift giving.

What if I am not home when Canada Post attempts to deliver my package?

If you are not home, Canada Post will leave you a post card which indicates the parcel pick-up location nearest to you. You will have 10-15 days to pick-up your parcel from the indicated depot before they return it to us. Generally, Canada Post sends a second notification after 10 days for unclaimed parcels. If you still don't pick up your parcel at the Canada Post outlet you package will be returned to us.

What if my package is returned to you?

When we are required to re-ship your package due to an address error on your part, or failure to pick-up your parcel from a Canada Post outlet, you will be required to pay for the re-shipment of your package. To avoid this delay and cost, please ensure you give us the complete shipping address, including any apartment or units number for your house, during the checkout process. It is generally recommended to ship your parcel to a HOUSE/HOME address (vs. a business address).

What about international shipping outside of Canada?

No free shipping is offered outside of Canada. When shipping to the United States any taxes, tariffs, duty or brokerage fees will be the responsibility of the recipient and will be handled independently of thingsengraved.ca.