Online Shopping Information


Personalization is a way to make your gift unique and special, creating a meaningful sentiment that will be associated to you forever! Personalization allows you to enhance a gift by adding a name, date, occasion, or any other special message that you desire. These messages are personalized through either engraving or embroidery. You will be prompted to personalize any gifts that have the option to be personalized.

How to Order a Personalized Item

Choose a gift that you would like to be personalized and providing it is able to be personalized you will see the "Place Your Order" button on that gift's individual information page. This takes you to the personalization page where you can create a custom message of your own.

We offer custom personalization on most gifts, which allows you to create your own personal message (space permitting). Our personalization experts have made it easy for you by determining where you can personalize on the item, as well as how many characters and how many lines of personalization will fit on each gift.

Important note: when entering text, if your computer stops accepting characters when entering text into a space provided, you have reached the maximum space allowed for personalization on that specific gift.

Please allow 3 business days for us to personalize and process your order (excluding the day your order is placed). You will be contacted if we are unable to meet this timeline.


It is very important that you review your personalization for accuracy as we are not responsible for being provided with incorrect information. You will have the option to review your entire order including personalization in your "Shopping Cart" before clicking the "Pay Now" button. Please take the time to double-check your order at this point.

Additional Costs For Personalization

You can custom engrave your own special message for just $1.00 a character ($1.25 for glass engraving), with a minimum charge of $5. (Punctuation marks are counted as characters) Here is an example of custom personalization pricing:

I love you.

Personalization charge:
Characters (24) x $1.00 = $24.00

Glass Engraving
You can custom engrave your own special message on glass for just $1.25 a character, with a minimum charge of $5, for online orders.
(Punctuation marks are counted as characters)

We offer a selection of pre-set designs for many occasions. Much of our embroidery assortment includes the cost of one embroidery design in the base price. However, for some items (such as Christmas stockings) a fee is charged if you wish to add embroidery. Personalization prices on items vary; please select an item for specific pricing.

Types of Fonts and Sizes

Our Personalization Experts have selected a range of fonts to personalize your purchase. These are the most popular fonts because of their elegant styling and ability to stand out and compliment your gift. As experts, our personalization technicians have selected the most appropriate font style and size for the item and personalization you have chosen.

Designs & Logos

We have a wide range of designs (like hearts and other symbols) that you can add to your personalized engraving at our stores. Please find a location near you to browse our designs catalogue. Custom logos can be engraved on many items and we invite you to please email your logo to in a vector file format (EPS or AI) to obtain pricing.

What is a vector file? Vector graphics are unlike raster graphics such as JPEGs, PNGs or GIFs, which use pixels to define areas of image information. By using lines and shapes to define the image, vector graphics allow more flexible manipulation of the image file. Vector graphics appear smooth at the edges no matter how they are sized, whereas raster graphics appear jagged, or pixilated, when up-scaled. Vector files are usually created in dedicated vector graphics editing programs, such as Adobe Illustrator or CorelDraw. If you don't have a vector file we suggest asking your graphic designer or printing company for your logo in an EPS or AI file format.