Online Shopping Information

Order Status

If you recently placed an order with us online and you still have not received your order, please contact us immediately so we can track down your order for you. Orders are processed within 3 Business Days of receipt. Any orders received after 12:00pm Eastern Standard Time will be processed the following business day. Depending on your shipping method, you should receive your order in a timely fashion. Please contact us if you are concerned about the status of your order. Our toll free number is 1-800-363-5053 (Monday to Friday 8:30 a.m. to 4:30 p.m. [Eastern Time]) or email us at customerservice@thingsengraved.ca.

Cancelling An Order

Once completed and placed, your personalized order is immediately sent into production so that we may offer you expedient service. Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed your online order. Completion of your online order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

We reserve the right to cancel orders, without notice, if we suspect the transaction was fraudulant. When we cancel a suspicous order, the credit card used to complete the transaction is credited fully. We also reserve the right to cancel your order at our discretion should the order be deemed inappropriate for language, content or material. It is against our company policy to engrave profanity.